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Our Framework

Compliance is built into every workflow.

We don't bolt compliance on at the end. It's part of how we hire, train, audit, and report on every member of our team.

HIPAA Compliance

Full HIPAA Privacy and Security Rule compliance. All team members complete annual HIPAA training with documented competency testing. Business Associate Agreements (BAAs) executed with every healthcare client.

Secure Infrastructure

Encrypted data transmission (TLS 1.2+), encrypted-at-rest storage, secure remote access via VPN with MFA, and role-based access controls limiting PHI exposure to need-to-know.

Workforce Vetting

Background checks, signed confidentiality agreements, and ongoing security awareness training for every team member with PHI access — across the US and India.

Coder Certifications

Coders engaged on risk adjustment and medical coding work hold credentials including AAPC (CPC, CRC, CIC) and AHIMA (CCS, CCS-P, CDIP) — with continuing education tracked annually.

Audit Trails

Every chart access, code change, and claim submission is logged and auditable. Reports available to clients on request for internal compliance reviews.

Incident Response

Documented breach notification procedures aligned to HIPAA timelines. Continuous monitoring for unusual access patterns and a clear escalation path.

Note for CICARE: If you have specific certifications (SOC 2 Type II, HITRUST, ISO 27001), replace this generic language with specifics and add the relevant logos. This dramatically strengthens enterprise prospect conversations.

For Prospective Clients

Common security questions, answered.

Before signing a BAA, prospects often ask the same questions. Here's where we stand:

  • Where is data stored? Within secure infrastructure with restricted access. Healthcare PHI handled with location and access controls per BAA.
  • Where are team members located? A mix of US and India — all under signed BAAs with the same training and access controls.
  • How is access controlled? Role-based access, MFA on all remote sessions, and periodic access reviews.
  • What happens if there's an incident? Documented breach response, client notification within HIPAA-required timelines, and a post-incident review.
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Team members with current HIPAA training and signed confidentiality

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Tell us about your organization and what you need. We'll respond within one business day with a tailored proposal.

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