Inbound and outbound contact center operations, HEDIS gap closure outreach, review management, and patient communications — built around your clinical workflows.
Patient engagement is no longer just an appointment reminder. Today it spans inbound and outbound calls, HEDIS gap closure outreach, post-visit review management, chronic-care check-ins, and reputation management across digital channels.
Our patient engagement teams operate inbound and outbound contact centers in English and Spanish, with quality monitoring built in. We've stood up teams that take call wait times from 5+ minutes to under 30 seconds, and turned 2.2-star clinic ratings into 4.4 stars.
Real client outcomes:
Appointment scheduling and confirmation, billing inquiries, prescription refills, triage routing. Trained on your clinic protocols.
HEDIS gap closure calls, recall campaigns, no-show recovery, and care management outreach in English and Spanish.
Post-visit Google review process, QR-code-driven feedback collection, and active loop-closure for negative reviews.
Targeted outreach for Stars measures including Med Adherence and other triple-weighted measures.
Fax management, prior authorization follow-up, referral coordination, and other administrative tasks.
English and Spanish call handling and QA, with team members in both US and India.
Tell us about your organization and what you need. We'll respond within one business day with a tailored proposal.